> For the complete documentation index, see [llms.txt](https://docs.calyx.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.calyx.xyz/participate-in-a-sale/participants-faq.md).

# Participants FAQ

#### 🌐 Can I join from any chain or token?

You can pay with any **supported** asset from the list shown in the checkout. Calyx routes the swap/bridge for you—no manual bridging or extra steps required. If your asset or chain isn’t listed, it isn’t supported for that sale.

#### 👛 Do I receive tokens after I participate in a sale?

Not straight away. You must wait for the end of the sales to then receive your tokens. These will be claimable via your Calyx account.

#### 👛 Which wallets can I use? Do I need a passkey?

Use any supported wallet listed in the **Connect** dialog. Passkeys are optional; they’re a convenient way to sign in without a seed phrase. If you prefer a wallet extension or mobile wallet, pick it from the list.

#### 🧭 What are the sale types?

* **Fixed price:** You buy at a posted price until time or caps run out.
* **Price discovery (pro-rata):** You deposit during a window; final allocation is computed at close.\
  The sale page clearly states which one you’re joining.

#### ⏱️ Why is my transaction pending?

Cross-chain routes take time to confirm. The page shows a **Pending** state until the route settles. If it takes longer than expected, keep the tab open; you’ll see a success or failure message and a transaction/route ID.

#### 💸 What fees do I pay?

You’ll see all fees **before** you confirm: network fees along the route and any platform/project fee shown on the summary. If a fee isn’t shown in the UI, it isn’t charged.

#### 📊 What affects my final allocation?

* **Fixed price:** Your allocation equals the paid amount divided by the price (subject to caps/limits).
* **Price discovery:** It’s calculated at close based on total deposits versus tokens offered.\
  Minor differences can occur due to token decimals and on-chain rounding.

#### 📅 When and where can I claim?

The project sale page shows the **how much tokens are claimable**.

#### 🔁 Can I cancel or get a refund?

Confirmed on-chain purchases in **fixed-price** sales are typically final. Some **price-discovery** mechanisms allow withdrawals during the window or refund unfilled portions at close. The sale page details the exact rules.

#### 🎚️ Why is my estimate different from what I received?

Estimates can change due to route updates, price movement, and fees. For discovery sales, the estimate can shift as others deposit; the **final** allocation is set at close.

#### 🚦 Are there limits or allowlists?

Projects may set **min/max per wallet**, allowlists, KYC, or regional restrictions. Your eligibility and remaining limit (if any) are shown on the page. Ineligible wallets can’t submit purchases.

#### 🪙 When can I trade?

Trading becomes available when the project enables liquidity and publishes market links. Listing does **not** guarantee depth; expect higher volatility near launch. Always use the official token address from the sale page.

#### 🧾 Where do I see receipts?

After confirmation, you’ll see a transaction hash/route ID on the success screen and under **My Purchases**. Allocations and claims are recorded on-chain and are queryable via explorers.

#### 🧰 I sent funds but don’t see them. What now?

First, check the transaction hash. If it **failed**, funds remain in your wallet and you can retry. If it’s **pending**, wait for confirmations. If it **succeeded** but you don’t see an allocation, refresh the page; the UI syncs periodically. If the problem persists, contact us via **Changelog & Support** with your wallet address and tx hash.

#### 🪵 Do I ever need to bridge or send to an address manually?

No. Always use the sale page. Never send assets to an address you saw in a DM, chat, or screenshot. The checkout handles routing; manual transfers aren’t credited.

#### 🧠 How do I verify a sale is official?

Start from the project’s official links, check the **sale URL** domain, and verify the token contract address on the page. Cross-check announcements on the project’s channels. If something looks off, don’t connect your wallet.

#### 🔐 What data do you collect? What about KYC?

Connecting a wallet shares your public address. Some projects require KYC/allowlist checks using an external provider; details and links appear on the sale page. Calyx itself does not request your seed phrase or private keys—ever.

#### 🧮 Taxes, accounting, and reports?

You can export your purchases and claims from **My Purchases** (when available) and reference your on-chain transactions. For tax treatment, consult a qualified professional in your jurisdiction.

#### 🧯 The sale didn’t reach its goal (soft cap). What happens?

Outcomes depend on the project’s rules: some refund, some extend, others proceed at a lower raise. The sale page states the soft-cap logic and what happens at close.